What is the first thing you should do when a conflict arises with a dissatisfied client?

When dealing with a conflict involving a dissatisfied client, the initial step should always be to apologize for the client's displeasure. This approach acknowledges the client's feelings and lays the groundwork for resolution. An apology demonstrates empathy and shows that you value the client’s experience, which can often help to diffuse tension and prevent the situation from escalating further.

By addressing their concerns in a respectful manner, you open up a dialogue that allows for a more constructive conversation about how to rectify the situation. This approach can help in retaining the client's trust and loyalty, as it reflects a commitment to customer service and satisfaction.

Offering a discount, ignoring the complaint, or asking the client to leave may not address the underlying issue and could lead to further dissatisfaction or loss of business.